Shipping Policy

Australian Shipping Policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • Free shipping within Australia: We offer free shipping for our Australian customers for orders over $100 AUD.
  • For express shipping: We offer $15 flat rate exppress shipping within Australia.

Shipping Options

Price

4-8 Day Shipping (Order under $100AUD)

Free

2-4 Day Shipping (Express)

$15.00 AUD

NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support

Free Shipping
over $100 (Aus)

Secure Online
Payment

Money-back

guarantee

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

USA / Canada

7-22 Day Shipping

$23 USD

Rest of World

7-30 Day Shipping

$35 USD

NOTE: We are not responsible for shipping carrier delays.

Digitial Products

Didgital products such as the Toteponics Build Instructions are delivered immediately via email with a link for you to download your product. If you don't find the email within the first 10 minutes, please check your junk mail inbox before contacting our support. 

A download link is also available on the website "thankyou page" which appears immediately after payment. 

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at murray@practicalaquaponics.com. We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Is it free shipping?

Yes! We offer free shipping for Australian addresses for orders over $100 AUD. 

For our USA/CAD customers we have a flat $23 USD rate. 

How long does it take to receive my order?

Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). 

Shipping times vary depending on your ocation in the world. At the moment, we are shipping to the world from Australia. 

Can I cancel my order?

Your order may be able to be cancelled prior to it being sent. Please reach out to our team immediately of you have had a change of mind. 

Unfortunately, once your order has been sent, it cannot be cancelled and will have to be returned under the 30 Day Money Back Guarantee policy.

What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.
We do our best to absorb as much of the shipping cost as we can, and endevour to get your order to you as fast as humanly possible.
 

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.
 Keep in mind that a rerouting fee may be charged by the courier to change your address.

Contact Us

Get in touch with any questions you may have!

Address:

416 Mineral Road
Rosedale QLD 4674, Australia

Phone:

+ 61 7 4156 5368 (Australian Eastern Standard Time)

Web:

shopmurrayhallam.com

Thanks for contacting us. We'll get back to you as soon as possible.